Is convenience the be-all and end-all when it comes to consumer decisions? Those arguing the vital importance of bike parking to retailers and business operators would have us believe that convenience is all that matters. But for ‘loyal and local customers’ there is more to life than car parking.
The death of ‘bricks & mortar’ retailing?
Some argue that the future of bricks and mortar retailing bleak, but others tell us there will always be a place for real shops with real people staffing them, because of what we are looking for in our shopping experience.
If all that matters is convenience, then nothing beats the comfort of your own home and your own device as a way of getting shopping done. Online it is easy to browse, easy to compare, and you don’t even have to change out of your PJ’s and slippers. So why do we still shop at ‘real shops’? It’s about the experience, it’s about people, it’s about connecting and chatting and feeling like part of a community.
So if you are selling convenience, give up now…. Your customers are going online and it is only a matter of time…. But if you are selling an experience then welcome to the future. And the future is about people focused transport. That means people walking, people taking public transport and people biking.
Image Courtesy of NZTA CycleLife Photo Library
“It’s about the experience, it’s about people, it’s about connecting and chatting and feeling like part of a community. “
Sure there is a place for drive-through convenience, or big box retailing. But when streets and shopping villages are being redesigned to be more people (and bike) friendly it is not about creating speed-in and speed-out destinations. It is better for business to create an environment where people want to linger, to meet, to chat, to browse. People friendly places have higher footfall and higher customer spend rates.
Is this for real?
Yes. Overseas experience shows that, despite initial fears, the value and popularity of people friendly streets goes up when traffic is reduced and the focus is on moving people not moving and parking cars. Traffic calmed areas and areas with cycle lanes have increased in value and are highly sought after by both residential and commercial investors and tenants. Their customers are loyal and local and seeking an experience as well as connection with their community.
From opposition to support – a UK example
“Hardware store owner Steve Robson was once bitterly opposed to people-friendly improvements planned for the street outside his shop. He helped to raise a petition against the scheme, attended meetings to express his opposition and was in the local newspaper claiming the plans to remove parking places would be “devastating for businesses”.
He is now a poster-child for “bikenomics”, the theory that making towns and cities more cycle-friendly is good for the local and national economies. He stars in a new Sustrans video promoting the charity’s Bike Life report, which is published today and which reveals 75 percent of Brits are in favour of installing protected cycleways throughout the country.” Source BikeBiz, Carlton Reid.
Loyal and Local Customers
Local shopping and being a ‘localvore’ are back in fashion. Increasingly people want to know more about what they are buying, and are favouring quality over quantity and value over price.
“Millennials are breathing life back into the ‘local village’, bringing business back to their communities as they go out for coffee, drinks and dinner in their local neighbourhoods” Steven Bridle, Marketview NZ, Read more about “How millenials are really spending” Scoop Feb 2018
‘Destination’ shopping – creating an experience
The success of local businesses in unexpected locations, such as Zany Zeus in Moera are testiment to the pulling power of a great business and a unique selling point being key. It also helps that they are handy to the Rimutaka Cycle Trail!
“For too many people, shopping in a store is simply a chore to be endured: If they can find ways to avoid it, they will. But what if visiting a store were exciting, entertaining, emotionally engaging? What if it were as much fun as going to the movies or going out to dinner” Harvard Business Review ‘The Future of Shopping’
What about New Zealand?
Retail areas that are thriving are the ones which create a place where people want to be. It is not about getting in and out as quickly as possible. Instead it is about having an attractive place to shop, eat and experience your local community, the arts and entertainment. Think about how popular Cuba St mall in Wellington is. Contrast that to the dead and dying high streets that prioritise traffic movement and car parking over space for people.
“High streets have got a really important place in the heart of the community and there’s always going to be a place for bricks-and-mortar retail. But we are seeing change. Physical stores are becoming smaller, becoming a bit more boutique and focused on particular niches.”
Greg Harford, Retail NZ quoted in Bricks vs Clicks: Keeping NZ’s Heartland High Streets Healthy – a radio NZ insight documentary looking at the future of High Street retail in NZ.
Auckland’s K’Rd has a bright future thanks to it’s new people focused street design: “New developments on K Rd, and transport improvements in the area, will bring in a bigger customer base which is positive for all occupiers on the street – both old and new.” Whilst preparing for the K’Rd development, surveys of retailers and shoppers found that people on foot, using buses or bikes spent much more than expected – an important lesson that it is easy to overestimate the importance of car parking to retail.
Images from Auckland Transport of what is possible for K’Rd (above and side), and Pitt Street to Queen Street (below).
Encourage Bike Friendly Business
Bikes Welcome use friendly conversations to raise awareness that not all customers come by car. Customers walk, they use buses, trains and bikes. We encourage businesses to be bike friendly and let them know how that can benefit their business.
Love Cycling Awards
More about the Business Benefits of Biking
For more information on the business benefits of biking check out these posts from our blog.
What is so great about biking? What are the benefits of biking and of BikesWelcome to health, environment, community, recreation, economy, and councils?
Have you heard that saying… “if we can’t quantify it then it doesn’t exist.” So what if we could count and reward cycling customers? Who would that benefit?
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Bike customers live locally, they bike locally and they are much more likely to shop locally. They shop more often, for longer and they leave parking free for customers in cars. Sustainable transport users account for 40% of spend in shopping areas.
Hi I’m your customer. I’m loyal and local and a good source of repeat business. And I like to ride my bike to get here!